Everything you need to know before you ride — and how to reach us if you don't see your answer.
The two cancellation policies below apply to different service types — please check which one covers your trip.
Cancellations require at least two hours' notice. Cancellations with less than two hours' notice are billed at the full quoted rate.
If your flight or train is disrupted, contact us as soon as you can. We will make every reasonable effort to accommodate schedule changes, though accommodation is subject to availability.
No problem — additional time beyond your booked hours is prorated at your quoted hourly rate, so you only pay for the extra time you use.
Yes. The driver may use an alternate route if a road restricts commercial vehicles or the driver determines it is unsafe.
Booking is available online 24/7 through our booking system — click any "Request a Quote" button to start. Requests are confirmed based on vehicle and driver availability at the time of booking.
Prefer to talk it through? Reach us by phone or email — or start your quote online anytime.
Send us a quick message and we'll get back to you.
If we haven't resolved a concern to your satisfaction, you may file a complaint with the Texas Department of Motor Vehicles at txdmv.gov or by calling (888) 368-4689. You can also reach us directly at (214) 229-3324 or info@eezytransportation.com and we will work to make it right.
Our Sprinters are not wheelchair-lift equipped. Passengers who use a foldable wheelchair can typically be accommodated with advance notice — please mention it when booking so our team can confirm the best arrangement for your trip. Availability of specific accommodations may vary.